Policy details
Clear information, in one place.
Please read this policy before sending an enquiry or confirming an order. Write to us if anything needs clarification.
Preparation time
Standard candles are prepared within 3–5 working days after the order confirmation email. For this policy, working days are Monday to Friday, excluding public holidays. The written quote controls if a custom, bulk, or event order requires a different preparation period.
Delivery estimate
Courier travel time starts after dispatch and is separate from preparation time. The quote states the estimated delivery period for the submitted pincode. An estimate is not a guaranteed arrival date.
Dispatch and tracking
Numira currently uses Delhivery for courier delivery. Courier details are shared after the shipment is booked and may remain without a movement scan until Delhivery physically scans the parcel. Contact Numira with your order reference if you need help with an update.
Courier delay or loss
Contact contact@numira.in if the parcel has not arrived by the end of the quoted delivery period or tracking shows no movement for three working days. Numira will raise the issue with Delhivery. If Delhivery confirms the parcel is lost, you may choose a replacement at no additional charge or a refund.
Fixed delivery date
A fixed delivery date applies only when Numira confirms that date in writing. If Numira or the courier misses that confirmed date for a reason within their control, you may reject the delivery and request a refund. This does not apply when the delay is caused by an incorrect address, no one being available to receive the parcel, severe weather, a transport shutdown, or another event outside reasonable control.
Address and delivery attempts
Check the address and phone number in the quote before confirming. If a parcel is returned because the address was incomplete or incorrect, no one was available after the courier attempts, or delivery was refused, a new delivery charge must be paid before Numira sends it again.
On delivery
Inspect the outer package and candle within 48 hours of arrival. Damage, missing items, or an incorrect item must be reported under the Return & Refund Policy within 48 hours of the delivery timestamp shown by the courier.