Policy details
Clear information, in one place.
Please read this policy before sending an enquiry or confirming an order. Write to us if anything needs clarification.
Website prices
A product price shown on the website is the current base price for that candle. It does not include delivery or an approved customisation unless the product page expressly says otherwise.
Quote
After reviewing an enquiry, Numira may send a written quote showing the accepted items, quantities, product subtotal, delivery charge, final total, preparation time, and estimated delivery time. The quote, not the cart estimate, is the amount offered for confirmation.
Order confirmation
Replying to accept a quote is a request to proceed. The order becomes accepted only when Numira sends a separate order confirmation email. Preparation begins when that confirmation email is sent.
Payment
The website does not currently collect online payment. Payment instructions are shared directly by Numira for an accepted order. Do not send payment to an account or link that has not been provided through an official Numira communication.
Cancellation
You may withdraw an enquiry or decline a quote at no charge before Numira sends the order confirmation email. Because preparation begins at confirmation, an accepted order cannot be cancelled after that email is sent.
Availability and customisation
Products and requested customisations are subject to availability and feasibility until confirmed in writing. A scent, packaging, bulk, or event request is included only when it appears in the quote and order confirmation.
Handmade appearance
Small-batch candles can differ from photographs in colour tone, surface texture, and placement of decorative details. The ordered product, fragrance, quantity, and stated materials will remain as confirmed. A difference that changes those confirmed details is handled as an incorrect item.
Customer details and candle use
You are responsible for checking the selected items, contact details, and delivery address in the quote. Follow the care instructions supplied with the candle, never leave a burning candle unattended, and keep it away from children, pets, drafts, and flammable materials.
Website content and applicable law
Numira owns the website copy, product photographs, designs, and brand assets unless another owner is identified. These terms are governed by Indian law and do not limit any consumer right that cannot legally be excluded.